Handicraft products are prone to slight variations in size, color or weight, owing to nature of its crafting which is by hand. Hence, unfortunately, cancellations are not possible on the basis that products appear slightly different on the website. Nonetheless, we assure you that customer satisfaction and quality are always taken at highest standards at Shambhavi Creations.
Further, if product purchased is different from what was ordered, the product is certainly eligible for refunds / exchanges, as you may wish. You will have to ship it back to us. Refund / Exchange (with shipping amount incurred by you) will be initiated for a product if it is received in original condition with original packaging and successfully passes the quality check.