FAQs
International Shipping
Do you ship internationally?
Yes, we ship international.
Do you accept international payments?
Yes. We accept international payment via PayPal. However, placing orders and making payments via the store is not yet activated. Kindly email us at care@shambhavicreations.co.in to place your order. We will revert to you with details for payments and shipping charges.
What are the shipping charges for international orders?
We have tie-ups with competitive international shipping aggregators which allow us to offer best rates to our clients abroad. Kindly email us at care@shambhavicreations.co.in or WhatsApp at +91-83196-00360 for shipping charges.
Made To Order
What is the Lead time or Turnaround time for Made To Order products?
Lead Time for Made To Order products is 30 days. The dhokra artefacts undergo 13 steps of rigorous handcrafting before they are ready for delivery. This is why this lead time of 30 days. Click on this link dhokra art making to learn more about the process.
How will my order be packaged and shipped?
All orders are packaged keeping in mind the rigor of transit. Packaging includes clear poly wrapping, 80- gsm bubble wrapping, thermocoal sheathing and corrugated paper fillers in a 3 or 5-ply corrugated box with polymer strapping around the box for providing further stability. For big pieces, the final boxing is done in wooden pellets.
More
I have an old brass dhokra artefact from your store. I would like to get it repolished.
Yes, we can repolish it to its original finishing. Kindly email us at care@shambhavicreations.co.in or WhatsApp at 8319600360 for refurbishing charges and T&C.
I would like to have a different finishing on the artefact.
Yes, we can change the finishing to a range of available antique and modern finishes. Kindly email us at care@shambhavicreations.co.in or WhatsApp at 8319600360 with details.